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ORGANIZATIONAL STRUCTURE AND AN EFFECTIVE COMMUNICATION: THE MODERATING EFFECT OF TRANSFORMATIONAL LEADERSHIP
ABSTRACT: Effective communication complements managerial effectiveness in organizations and is also a means of achieving organizational objectives. The settings in large organizations often makes effective communication difficult. One source of this lies in the characteristics of organizational structure. This study confines to the impact of organizational structural variables on effective communication in organizations. The communication channels created by the organizational structure serve specific functions through downward, upward and lateral communication. Thus, an organization‘s structure must facilitate this effective flow of communication. This study examined the relationship of selected variables of organizational structure and the informal structure to effective communication flow among the managerial ranks at GTBank in Kaduna Nigeria. The organizational structural variables examined were specialization, departmentalization, hierarchical level, a span of control, spatial dispersion, formalization and centralization, and the informal structure. Additionally, the demographic factors of gender, age, race, position, years of company experience, and emplacement were investigated to determine their impact on communication effectiveness as well as the differences among the various groups classified by the demographic factors
Index Terms: Effective Communication, Organizational Structure, Transformations Leadership, Banking,